Legal & policies
Custom Golf Balls Now is a family business operating in California. These policies cover how we print and ship your order, what we do with the photos you upload, and your rights as a customer.
About us
We're an American, family-owned shop, and Custom Golf Balls Now is a brand of Booey & Bros LLC. When you order, one of us personally checks your photo, prints it, and packs it, because we treat your gift like it's going to our own dad.
We don't keep a warehouse of pre-printed stock and we don't hand anything to a third-party drop-shipper. The person who answers your email is the person who prints your ball.
Shipping policy
Every ball is printed to order in California. Two clocks matter, and we keep them separate on purpose. We give ranges rather than promises. If your order is running behind, we email you.
Most orders are printed, hand-checked, and boxed within 1–2 business days; during busy weeks it can take up to 3. These are estimates, not guarantees.
Carrier delivery time after your package leaves us, depending on how far you are from California. Transit times are carrier estimates, not guarantees.
The conditions for free standard delivery
- Applies to orders with a merchandise subtotal of $50 or more after discounts, before tax.
- Standard ground shipping to the 50 U.S. states only. Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO addresses may require a surcharge shown at checkout.
- Expedited and overnight upgrades are always paid, even above $50.
- One free-shipping benefit per order; it cannot be combined with another shipping promotion.
- If a return drops your subtotal below $50, the original shipping cost may be deducted from the refund.
- We may change or end this offer at any time; the terms in effect when you place your order are the ones that apply.
Delays, deadlines, and lost packages
We do not guarantee a delivery date. If we can't ship within 30 days of your order, we'll email you with a revised date and the option to cancel for a full refund, as required by the FTC's Mail, Internet, or Telephone Order Merchandise Rule. Gifting for a specific date? Email us before ordering and we'll confirm in writing whether it can arrive in time. Once a package is scanned as delivered, we can help you file a carrier claim, but we can't be responsible for theft after delivery. We only ship to U.S. addresses today.
Returns & refunds
Custom printed balls are made just for you, so they can't be resold. They're final sale except in the cases below. You approve your design before we print, and that approval is what starts production.
What we'll always fix, free of charge
- The print doesn't match the design you approved.
- A printing defect: smearing, misalignment, wrong color, wrong text.
- Damage in transit, or a wrong or missing item.
Email hello@customgolfballsnow.com within 30 days of delivery with your order number and a photo of the problem. We'll reprint and reship at no cost, or refund you in full. Your choice. No need to send the balls back unless we ask.
What we can't refund
- Typos, wrong names, or wrong dates in text you entered and approved.
- Low-resolution, blurry, or dark photos you uploaded. The printed result reflects the file we received.
- Change of mind on a personalized item after printing has started.
- Addresses entered incorrectly at checkout (we'll help, but reshipping may be charged).
Cancelling
Email us within 2 hours of ordering and we'll cancel for a full refund if printing hasn't started. After that, we've likely already put ink on your ball. Approved refunds are issued to the original payment method within 5–10 business days.
Terms of service
By placing an order you agree to these terms. You must be at least 18, or have a parent or guardian order for you.
1. Your photos and text: the important part
When you upload an image or enter text, you confirm that you own it or have permission to use it, and that you have the consent of anyone recognizable in the photo (including a parent's consent for a child). You keep ownership of your content. You grant us a limited, non-exclusive license to store, edit, and reproduce it for the purpose of producing and delivering your order, and to keep a copy for reorders and customer service.
We do not print copyrighted images. That means no professional or studio photographs you don't hold the rights to, no stock photos, no team or league logos, no cartoon or movie characters, no brand marks, and no artwork that isn't yours. Family photos you took, or ones you have the photographer's written release for, are fine. We may refuse or cancel any order at our discretion and refund it in full. We do look at every design before we print it, but that check is a craft check, not a legal clearance, and we cannot promise to spot every rights problem, so responsibility for what you upload stays with you. If a rights holder contacts us, we remove the design and cancel any pending orders using it. You agree to indemnify us against claims arising from content you supplied.
You also agree not to upload content that is hateful, sexual, threatening, or otherwise unlawful.
2. Marketing use of your design: opt-in only
We will not use your photo or design in our marketing unless you give us separate written permission. If you'd like to be featured, we'll ask.
3. Orders, pricing, and proofs
Prices are in U.S. dollars and may change before you order. If a price or product description is obviously wrong, we may cancel and refund the affected order. Your on-screen preview is a digital representation. Printed colors, ink density, and placement can vary slightly from what you see on your display, and small variations are normal for a hand-finished product, not defects. Sales tax is added where required.
4. Intellectual property
Our name, logo, site design, illustrations, and copy belong to us. Golf ball brand names, if any appear, belong to their owners; we are not affiliated with or endorsed by them.
5. Warranty and limitation of liability
Except where the law says otherwise, the site and products are provided "as is" and we disclaim implied warranties of merchantability and fitness for a particular purpose. To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid for the order in question, and we are not liable for indirect or incidental damages such as a missed occasion. Nothing here limits liability that cannot be limited under California law.
6. Disputes
These terms are governed by the laws of the State of California. Talk to us first, since most problems are a reprint away.
7. Changes
We may update these terms; the version in effect on your order date governs that order. Material changes will be posted here with a new "last updated" date.
DMCA & copyright policy
We print what customers upload, which means we respect other people's work and expect our customers to do the same. We respond promptly to valid claims of copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. §512).
Before we print
Every design is looked at by a person before it goes on a ball. We refuse artwork that appears to be a studio or stock photograph, a team or brand logo, a licensed character, or another artist's work, and we may ask for written proof of permission before we proceed. We cancel and fully refund orders we won't print.
Filing a takedown notice
If you own a copyright and believe your work was reproduced by us or through our site without authorization, send us a written notice containing:
- Your physical or electronic signature.
- Identification of the copyrighted work you say was infringed.
- Identification of the material at issue, with enough detail for us to find it, such as an order number, product URL, or screenshot.
- Your name, mailing address, phone number, and email.
- A statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner.
hello@customgolfballsnow.com with the subject line “DMCA Takedown Notice”
Booey & Bros LLC, 30 N Gould St Ste R, Sheridan, WY 82801
What happens next
We review complete notices promptly, remove or disable the material, cancel any order using it, and notify the customer who submitted it. Customers who repeatedly submit infringing artwork lose the ability to order from us.
Counter-notification
If your design was removed by mistake, write to us at the address above with your contact details, identification of the material that was removed, and why you believe the removal was an error. We will look at it again and reply. If the order was cancelled, we will refund it in full either way.
False claims and trademarks
Under §512(f), knowingly misrepresenting that material is infringing, or that it was removed by mistake, can carry liability, including costs and attorney's fees. We apply the same process to trademark complaints; include your registration number and the goods or services it covers.
Privacy policy
We collect what we need to print your order and run the shop. Nothing we'd be uncomfortable explaining out loud.
You design and buy directly from us. Your card is handled by our payment provider, and the photo you upload goes to us and nowhere else.
Cookies and your choices
Essential cookies keep your cart and checkout working. They are the only ones we set without asking. Fonts load from Google Fonts, which means Google sees the request for the font file.
Analytics and advertising cookies are opt-in: they only load after you accept them, and if we ever turn them on you will get a consent banner first, with a way to change your mind. We honor the Global Privacy Control (GPC) browser signal automatically, so if your browser sends it we treat it as an opt-out of sale and sharing without asking you to click anything else.
Your rights
California residents may request to know, correct, delete, or limit the use of their personal information, may opt out of sale or sharing, and will not be discriminated against for exercising those rights. Email hello@customgolfballsnow.com and we'll verify by email and respond within 45 days. We do not sell or share personal information, so there is nothing to opt out of; if that ever changes we will add a Do Not Sell or Share My Personal Information link to the footer first. An authorized agent may submit a request with written permission.
Sharing, retention, and kids
We share data only with service providers who help us operate (payments, shipping carriers, email delivery, hosting, and analytics) under contracts limiting their use of it. We do not sell your personal information for money. We keep order records as long as tax and accounting law requires, and we keep uploaded artwork only while we have a reason to, deleting it on request unless the law requires us to keep a record. We do not knowingly collect information from anyone under 16; if a minor's data reaches us, we treat it as sensitive and will delete it on request.
No automated decisions, no biometrics
We don't use automated decision-making to approve or deny orders, and we don't run face recognition or create biometric identifiers from your photos. A person looks at every design. If that ever changes, we'll disclose it here first and get consent where required.
Your photos & file safety
The photos you send us with your order are personal: a kid, a late parent, a dog. We treat them that way.
We keep your artwork while we need it: to print your order, to reprint it if something goes wrong, and to help you if you write in. We don't hold on to it longer than we have a reason to. Want yours gone sooner? Email us and we'll take care of it.
Your files are used for one thing: printing your order. We don't sell them, license them, train anything on them, or hand them to advertisers, and they never appear in our marketing unless you give written permission.
Your files travel to us over an encrypted connection (HTTPS), and access is limited to the people who print and support your order. No public links, no shared folders.
Email terms
These terms cover the 10% welcome offer and our marketing email. We do not send marketing text messages. We don't ask for your phone number for marketing, and we won't add you to an SMS list. If we ever start, it will be a separate opt-in you choose.
Email (CAN-SPAM)
- Signing up subscribes you to marketing email. Expect roughly 2–6 messages a month.
- Every marketing email includes a working one-click unsubscribe and our physical mailing address, and we honor opt-outs within 10 business days.
- Our subject lines and sender name will always accurately reflect who we are and what's inside.
- Transactional messages like order confirmations, proofs, and shipping notices are not marketing and continue after you unsubscribe.
The 10% welcome offer: notice of financial incentive
One-time use, for new subscribers, on your first order. Applies to merchandise only (not shipping, tax, or gift cards) and can't be combined with other codes. The code arrives by email after you confirm your address and expires 30 days later. We may end the offer at any time; a code already issued stays valid through its expiry.
Accessibility statement
We want a personalized gift to be within reach of every golfer's family, including people who use screen readers, keyboards, magnification, or voice control. We're working toward conformance with WCAG 2.1 Level AA and we review the site on an ongoing basis.
What we've built in
- Keyboard access to every link, button, and menu, with a visible focus indicator and a skip-to-content link.
- Text alternatives for product and illustration images. Our videos are decorative, silent, and carry no information you need sound or captions to receive.
- Text contrast of at least 4.5:1, and layouts that survive 200% zoom.
- Reduced-motion support: animations stop for visitors whose systems request less motion.
If the design tool doesn't work for you
Designing a ball is a visual task, and parts of the customizer may be hard to use without sight. If any step is a barrier, email hello@customgolfballsnow.com or call us and a real person will design, proof, and place your order with you at no extra cost. Same price, same product.
Tell us what's broken
Email hello@customgolfballsnow.com with the page and what happened. We aim to reply within 3 business days and to fix confirmed barriers promptly. We do not rely on an accessibility overlay widget; we fix the site itself.
Reviews & customer photo policy
Every review and customer photo on this site comes from a real, verified customer of ours. We don't write reviews about ourselves, we don't buy them, and we don't suppress honest negative ones. If a customer received anything for sharing a review, such as a discount or a free reorder, we say so next to it. Customer photos are used with that customer's permission, and we remove them on request. Reviews reflect individual experiences and aren't a promise of your result.